Coolskins

We believe in make it personal

Return policy

Coolskins values its relationship with you, and offers you the option to return most products you purchase directly from Coolskins. You may return eligible products for a credit or a refund of the purchase price paid, less shipping and handling, as set forth in detail below.

Exceptions to Coolskins 14-Day Return Period:

  • Damaged products that have been compromised by the customer (damage during transport does not apply)

How to Return a Product: Before returning a product, you MUST first contact Coolskins customer service and obtain a Credit Return Authorization (CRA) number before the end of the applicable return period. Coolskins will not accept returns without a CRA number. E-mail customer service to request a CRA number, Denmark: sales@coolskins.dk, Sweden: sales@coolskins.se, the rest of Europe: sales@coolskins.eu.

NOTE: You must ship the product to Coolskins within 7 days of the date that Coolskins issues the Credit Return Authorization number and MUST follow these steps:

  • Ship back all products you are seeking to return to Coolskins and for which you received a CRA number. For partial returns, your credit may be less than the invoice or individual component price due to bundled or promotional pricing or any unadvertised discounts or concessions.
  • Return the products in their original packaging, in as-new condition and any other items that were included in your original shipment.
  • Ship the products at your expense, and insure the shipment or accept the risk of loss or damage during shipment.

Upon receipt of your return, Coolskins will issue a credit or a refund of the purchase price paid, less shipping and handling and any applicable restocking fees subject to this policy.

Contacting Us

For returning products, please use the following address:

Minimal Global Ltd.

CRN: 09182055
Office 145-157
St. John Street
EC1V 4PW, London, UK

E-mail: Denmark: sales@coolskins.dk; Sweden: sales@coolskins.se; Italy: sales@coolskins.it; Rest of Europe: sales@coolskins.eu

 

Return policy Effective Date: January 9, 2012.